{"id":4164,"date":"2020-08-12T07:03:07","date_gmt":"2020-08-12T07:03:07","guid":{"rendered":"http:\/\/landingpage.jubelio.store\/?p=4164"},"modified":"2020-08-12T07:03:07","modified_gmt":"2020-08-12T07:03:07","slug":"pentingnya-mindset-customer-centric-dalam-berbisnis","status":"publish","type":"post","link":"https:\/\/landingpage.jubelio.store\/?p=4164","title":{"rendered":"Pentingnya Mindset Customer Centric dalam Berbisnis"},"content":{"rendered":"<h4><strong>Apa itu <em>Customer Centric<\/em>?<\/strong><\/h4>\n<p><em>Customer centric<\/em> sering dilihat sebagai tujuan utama untuk ide-ide seperti kepuasan pelanggan, pengalaman pelanggan dan <em>feedback<\/em> pelanggan, tetapi menjadi berpusat pada pelanggan adalah lebih dari itu.<\/p>\n<p>Perusahaan disemua industri mengesampingkan strategi berbasis bisnis dan berbasis produk saat mereka mulai memikirkan konsep tentang memusatkan bisnis pada pelanggan. Meskipun didorong oleh perusahaan, produk, atau oleh penjualan adalah hal yang wajar, <em>brand<\/em> tidak lagi mampu untuk hanya memikirkan tentang apa yang baik bagi perusahaan tanpa mempertimbangkan pengaruhnya terhadap pelanggan.<\/p>\n<p>Konsep ini lebih dari sekadar membuat pelanggan senang. Dan tidak cukup hanya menganggap tahu apa yang dibutuhkan pelanggan.<\/p>\n<h4><strong>Jadi bagaimana seharusnya konsep <em>customer centric<\/em> dilakukan?<\/strong><\/h4>\n<p>Pada prinsipnya <em>customer centric<\/em> berarti menempatkan pelanggan sebagai inti bisnis di segala industri.<\/p>\n<p>Beberapa dekade yang lalu, pelanggan memiliki lebih sedikit pilihan. Ini berarti <em>brand<\/em> bisa lolos dengan menawarkan layanan biasa-biasa saja dan pengalaman pelanggan. Tapi sekarang, pelanggan memegang kendali atas pilihan yang diinginkan.<\/p>\n<p>Disetiap industri seperti ritel, teknologi, media dan hiburan, keuangan, perawatan kesehatan, atau industri lainnya, <em>customer centric<\/em> harus menjadi pusat dari strategi bisnis jika pebisnis ingin mendorong keuntungan dan mendapatkan keunggulan kompetitif.<\/p>\n<h4><strong>Apa sih <em>benefit<\/em> menerapkan strategi bisnis berpusat pada pelanggan?<\/strong><\/h4>\n<p>Prinsip <em>customer centric<\/em> tidak hanya masuk akal secara bisnis, tetapi penelitian oleh <span style=\"color: #0000ff\"><a style=\"color: #0000ff\" href=\"https:\/\/www2.deloitte.com\/content\/dam\/Deloitte\/de\/Documents\/WM%20Digitalisierung.pdf\">Deloitte dan Touche<\/a><\/span> menemukan bahwa perusahaan yang berpusat pada pelanggan 60% lebih menguntungkan dibandingkan dengan perusahaan yang tidak berfokus pada pelanggan.<\/p>\n<p>Demikian pembahasan mengenai pentingnya <em>customer-centric<\/em> bagi bisnis. Agar pebisnis bisa memusatkan perhatiannya pada pelanggan, kelola bisnis menggunakan JUBELIO agar operasional bisnis bisa diatur dengan mudah.<\/p>\n<p><span style=\"color: #0000ff\"><a style=\"color: #0000ff\" href=\"http:\/\/landingpage.jubelio.store\/\">JUBELIO<\/a><\/span> adalah pionir platform omnichannel di Indonesia yang mengintegrasikan seluruh proses bisnis, mulai dari <em>listing<\/em> barang ke marketplace, kontrol stok dari gudang, jasa pengiriman, pencatatan akuntansi, POS (<em>Point of Sales<\/em>) atau kasir online, hingga yang terbaru yakni layanan buat website toko online.<\/p>\n<p>Daftar sekarang juga dan nikmati layanan free trial dengan fitur yang lengkap, dukungan penuh dari tim profesional. Cari tahu lebih lanjut tentang JUBELIO.<\/p>\n<div style=\"text-align: center\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Apa itu Customer Centric? Customer centric sering dilihat sebagai tujuan utama untuk ide-ide seperti kepuasan pelanggan, pengalaman pelanggan dan feedback pelanggan, tetapi menjadi berpusat pada pelanggan adalah lebih dari itu. Perusahaan disemua industri mengesampingkan strategi berbasis bisnis dan berbasis produk saat mereka mulai memikirkan konsep tentang memusatkan bisnis pada pelanggan. Meskipun didorong oleh perusahaan, produk, [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":4173,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[44],"tags":[246,248,250,252,254],"class_list":["post-4164","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-insight-bisnis","tag-berpusat-pada-pelanggan","tag-customer-centric","tag-customer-focus","tag-customer-oriented","tag-pelanggan-sentris"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Pentingnya Mindset Customer Centric dalam Berbisnis - Jubelio<\/title>\n<meta name=\"description\" content=\"Customer centric tidak hanya masuk akal secara bisnis, tetapi 60% lebih menguntungkan dibandingkan perusahaan yang tidak berfokus pada pelanggan\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/landingpage.jubelio.store\/?p=4164\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Pentingnya Mindset Customer Centric dalam Berbisnis - 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