{"id":9668,"date":"2021-11-20T17:51:37","date_gmt":"2021-11-20T17:51:37","guid":{"rendered":"http:\/\/landingpage.jubelio.store\/?p=9668"},"modified":"2024-07-15T08:03:22","modified_gmt":"2024-07-15T08:03:22","slug":"cara-mempertahankan-pelanggan","status":"publish","type":"post","link":"https:\/\/landingpage.jubelio.store\/?p=9668","title":{"rendered":"5 Cara Mempertahankan Pelanggan Setia, Wajib Dicoba"},"content":{"rendered":"

Cara Mempertahankan Pelanggan – <\/strong>Terdapat banyak faktor yang membuat sebuah bisnis bisa terus mendapatkan keuntungan dan dapat berkembang.<\/p>\n

Ya, <\/em>salah satu faktor tersebut berasal dari pelanggan kamu loh.<\/p>\n

Kepuasan pelanggan memang masih menjadi indikator keberhasilan usaha apalagi karakteristik pelanggan berbeda-beda.<\/p>\n

Lalu, mengapa kepuasan pelanggan sangat penting bagi bisnis ?<\/p>\n

Jika konsumen merasa puas terhadap produk\/jasa serta pelayanan, maka kemungkinan besar mereka kembali lagi membeli produk kamu.<\/p>\n

Sehingga mereka tidak akan berpaling ke toko lainnya.<\/p>\n

Berikut ini ada tips ampuh untuk menjaga loyalitas konsumen yang dapat kamu baca di artikel ini sampai selesai.<\/p>\n

Langkah Mudah Mempertahankan Pelanggan Setia<\/strong><\/h2>\n

Siapa bilang mempertahankan pelanggan supaya setia dengan brand kamu adalah hal yang mudah ?<\/p>\n

Nah, maka dari itu kamu memerlukan langkah ampuh untuk membantu menjaga loyalitas konsumen.<\/p>\n

Tapi sebelumnya kamu bisa simak infografis di bawah ini ya.<\/p>\n

\"infografis<\/p>\n

1. Ketahui Perilaku Konsumen (Consumer Behavior)<\/em><\/strong><\/h3>\n

Cara mempertahankan pelanggan yang pertama adalah kamu harus bisa memahami perilaku dari konsumen kamu (consumer behaviour).<\/em><\/p>\n

Mulai dari kebiasaan konsumen saat membeli produk di toko online maupun offline kamu, sebab karakteristik pelanggan berbeda-beda.<\/p>\n

Caranya mudah, kamu pasti memiliki informasi mengenai produk apa yang paling sering dibeli pelanggan dan frekuensi mereka membeli produk tersebut.<\/p>\n

2. Tingkatkan Kualitas Pelayanan Pelanggan<\/strong><\/h3>\n

Biasanya faktor kedua yang menjadi indikator kepuasan pelanggan ialah kualitas pelayanan yang diberikan.<\/p>\n

Supaya customer lama kembali lagi membeli produk, kamu harus pastikan apakah kualitas pelayanan toko online kamu sudah bagus atau belum.<\/p>\n

Dengan begitu, kamu telah meningkatkan kepuasan pelanggan serta membuat mereka untuk membeli produk di toko kamu.<\/p>\n

Baca juga: 6 Contoh Program Loyalitas Pelanggan di Indonesia Terbaik<\/a><\/strong><\/em><\/span><\/p>\n

3. Lakukan Email Marketing<\/strong><\/h3>\n

Untuk menjaga hubungan dengan pelanggan setia atau customer lama, kamu membutuhkan media komunikasi salah satunya mengirimkan e-mail marketing.<\/em><\/a><\/strong><\/span><\/span><\/p>\n

Kamu dapat memulainya dengan mengucapkan saat perayaan hari besar, merayakan hari ulang tahun maupun sekadar informasi terkait promo.<\/p>\n

Dalam memudahkan kamu untuk mempertahankan pelanggan dan menjaga loyalitas pelanggan dengan membuat loyalty program memakai Jubelio Loyalty.<\/p>\n

Sekarang kamu bisa coba Jubelio Loyalty, GRATIS!<\/strong><\/p>\n

\"Harga<\/p>\n

4. Tawarkan Diskon dan Promo<\/strong><\/h3>\n

Langkah agar customer lama menjadi konsumen setia, kamu bisa mencoba untuk menawarkan promo atau diskon khusus untuk mereka.<\/p>\n

Misalnya, ketika mereka melakukan pembelian barang, kamu bisa berikan voucher diskon <\/em>untuk pembelian produk berikutnya.<\/p>\n

Pastikan voucher diskon <\/em>berlaku untuk toko offline dan online kamu, agar mereka tidak kesulitan untuk menukarkan promo tersebut.<\/p>\n

Baca juga : Definisi Kepuasan Pelanggan, Faktor, Beserta Cara Mengukurnya<\/a><\/strong><\/em><\/span><\/p>\n

5. Buat Program Loyalitas Pelanggan<\/strong><\/h3>\n

Mungkin sebagian dari pebisnis masih bertanya-tanya “bagaimana cara mempertahankan loyalitas pelanggan ?” supaya mereka kembali membeli produk di toko online.<\/p>\n

Seperti yang diketahui loyalty program adalah sebuah program yang dibuat secara khusus untuk mengembangkan loyalitas pelanggan.<\/p>\n

Ada berbagai metode yang ditawarkan pada program ini seperti rewards <\/em>maupun kumpulan point.<\/p>\n

Biasanya beberapa pebisnis masih kesulitan untuk membuat program loyalitas pelanggan, apalagi kalau kamu punya banyak channel penjualan.<\/p>\n

Mulai dari penjualan offline dan juga online seperti di marketplace, social commerce, <\/em>maupun webstore. Sekarang udah dapat membuat loyalty program menggunakan Jubelio Loyalty.<\/p>\n

Dengan Jubelio Loyalty kamu dapat memakai semua metode program loyalitas dan bisa digunakan di semua channel penjualan sehingga pembeli lebih mudah mendapatkan reward.<\/em><\/p>\n

Penasaran sama Jubelio Loyalty atau mau dapatkan SPESIAL DISKON 20%, <\/strong>kamu bisa ikutan Jubelio Demo dengan klik tombol di bawah ini<\/p>\n","protected":false},"excerpt":{"rendered":"

Cara Mempertahankan Pelanggan – Terdapat banyak faktor yang membuat sebuah bisnis bisa terus mendapatkan keuntungan dan dapat berkembang. Ya, salah satu faktor tersebut berasal dari pelanggan kamu loh. Kepuasan pelanggan memang masih menjadi indikator keberhasilan usaha apalagi karakteristik pelanggan berbeda-beda. Lalu, mengapa kepuasan pelanggan sangat penting bagi bisnis ? Jika konsumen merasa puas terhadap produk\/jasa […]<\/p>\n","protected":false},"author":2,"featured_media":24615,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[44],"tags":[3582,3584,3586,1844,3588,1846,3590,1494],"class_list":["post-9668","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-insight-bisnis","tag-6-cara-mengukur-kepuasan-pelanggan","tag-customer-lama","tag-definisi-kepuasan-pelanggan","tag-faktor-kepuasan-pelanggan","tag-hubungan-dengan-pelanggan","tag-indikator-kepuasan-pelanggan","tag-jenis-customer-relationship","tag-karakteristik-pelanggan"],"acf":[],"yoast_head":"\n5 Cara Mempertahankan Pelanggan Setia, Wajib Dicoba - Jubelio<\/title>\n<meta name=\"description\" content=\"Hampir 80% keuntungan bisnis didapatkan dari konsumen lama, Lalu bagaimana cara mempertahankan pelanggan setia dan loyalitas konsumen?\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/landingpage.jubelio.store\/?p=9668\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"5 Cara Mempertahankan Pelanggan Setia, Wajib Dicoba - 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